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Social media and real-time chat apps such as Discord are great for connecting with your community, but forums can provide a level of deep engagement as well as SEO benefits that can’t be matched by the transient nature of conversations in those environments.
Customers helping customers. Community members help one another, increasing customer satisfaction and reducing your support costs.
User generated content made easy. Forums provide a great way to grow organic content on your own domain, driving traffic and increasing SEO rankings.
Keep the conversation respectful and safe. Moderation tools and a robust privileges system help you and your community team weed out spammers and trolls, and reduce abuse.
“The NodeBB support team is available whenever we run into trouble. NodeBB is the most attractive piece of open source forum software we’ve found. The migration process was surprisingly simple. The UI is great, our users really like it, and the performance is excellent.”
“Working with the fantastic team at NodeBB (highly recommended, by the way), we quickly spun up a new Q&A using our existing database. We actually saw an increase in traffic, nearly starting at day one. In fact, in the two months after the migration, organic Google traffic to Q&A pages was up nearly 19%. This was definitely a delightful migration.”
"The customer forum for our Redshift product plays a huge role in connecting our team with our customers. We chose to upgrade our existing forum and needed some assistance. NodeBB responded with a reasonable quote and a plan for a surprisingly painless migration process. Not only did they help us meet our ambitious deadlines but they were quick to respond to challenges and provide solutions."
Provide real value to your audience. Talk with us to find out how.
